Customer Service Charter

Our approach

At Micro-e we are committed to high quality, personally-delivered, customer service and we believe in the highest standards of customer care

We feel our customers, especially the smaller ones, should be free to concentrate on their business, so our services should make their use of IT as painless and easy to understand as possible.

customer_service_charter1.jpgWe are committed to:

  • Being polite and helpful
  • Giving plain-speaking practical advice
  • Explaining our actions and decisions clearly
  • Getting it right first time
  • Continually seek to improve the service we provide
  • Never promising what we can’t deliver

 

Products and services

We believe in:

  • Delivering value for money and fitness for purpose, providing what you need—at a fair price
  • Completing orders promptly, efficiently and to an agreed schedule
  • Keeping you informed on the progress of your order or the delivery of your service or project

 

Support

We will strive to:

  • Answer calls promptly and personally and to pass your call directly to an engineer, in normal office hours—if an engineer is not immediately available, one will return your call as soon as possible
  • Respond to queries and problems in the same day
  • Resolve problems as soon as possible—on the same day when practical, by telephone and on-line
  • Resolve problems requiring on-site work in a single visit when possible
  • Protect and restore your data during the resolution of problems
  • Keep you informed on the status of your problem and the likely timescale for its resolution