Services

services.jpgIT Support & Maintenance

Telephone, on-line & on-site

Our support services range from ad hoc time and materials to same-day response, remote diagnosis and scheduled pro-active visits, covering PCs, servers and networks. We care about your business, so we’ll care about your data too — and if there’s a problem we can respond the same day to keep your business moving.

Getting a system or network running is just the start of your challenges – you’ve got to keep it that way. Today companies are highly dependent upon their IT systems and the business implications of system problems or failures can be very severe.

Some PCs can now be bought with extended warranty, perhaps including on-site support. These warranties may seem adequate for the computer hardware and original operating software, but your operational system includes computer and network configuration details, additional application software and your data. The warranty engineer may know nothing about your systems, your data or your business.

“We believe that you deserve a more personal service than that”

The Micro-e support services range from ad hoc time and materials maintenance through to comprehensive pre-paid support with scheduled pro-active visits. We’ll provide support and maintenance for your PCs, servers and network operating systems – we care about your business so we’ll care about your data too. Our focus will be to get both your systems and your business up and running again, as soon as possible.

We also have a remote diagnosis capability (controlled by you) through which we can examine your system and determine the best remedial action. Often we can even rectify software and configuration problems remotely.

Our Support Contracts Include:

Level 1 – Comprehensive, 2 hours paid time per month, regular pro-active service visits

Level 2 – Network operating system support

Level 3 – Time and materials with guaranteed response times

Level 4 – Ad hoc (time and materials)

Through a support contract we can take the concerns of maintaining your systems and network – from configuration and compatibility issues, to repairs and software installation – off your hands.